0203 794 5365
For Tailor-made Holidays

FAQ's

Have a question? Check out commonly asked questions below for an answer.

If you can't find the answer below, you can contact us with your query and we will get back to you.

What are the benefits of choosing Lowest2?

Lowest2 gives you the chance to avail best of deals on Air fares, Hotels & Plenty of exciting Holiday packages and much more. These will be posted on the site or emailed to you.

What do I do when I need assistance?

You can email your queries to our customer support team at support@lowest2.co.uk and we will get back to you within 1 day of your inquiry during the working days. You can also call our customer support team on 0203 794 5365.

What should I know before I book an airline ticket from Lowest2?

One should know that there are certain restrictions attached that with Special Low Prices. Once reservation for discounted airline tickets has been made and the payment has been provided to us, your reservation CANNOT be changed, and is completely NON-REFUNDABLE, subject to fare basis & airline restrictions. Tickets are completely non-refundable and non-changeable. To ensure hassle free travel, all reservations must be made in the EXACT name of the person travelling. Nicknames or alias cannot be used. Please note that NAME CHANGE IS NOT PERMITTED AT ANY COST. The name on the reservation must be EXACTLY as it appears on the traveller's passport. This is to ensure smooth check-in procedure at airport.

Why can't I find my requested operating flight in my search result?

This is due to several reasons: - The flights may be sold out. - Very Close to the departure time. - Flight has been cancelled by the airline. - The schedule may require more than one airline to connect and the booking engine may not recognise this.

How do I know what restrictions apply to the ticket that I want to buy?

We strongly suggest that you read through all the Fare rules, Terms and Conditions, Restrictions & Penalties while processing your bookings. You may also get the same information in advance by calling our customer support executive. If the ticket you wish to purchase is restricted, you are entering into a binding contract. There are other flight options that have higher rates, but they will allow more flexibility; like a change in your travel plans without any fee. It is important to consider all possibilities before you purchase a cheaper ticket with restrictions.

What are the payment options available on Lowest2?

In case of online Transactions payment can be be made through your Credit / Debit card. (MasterCard ,American Express and VISA Credit cards and Maestro & Visa Debit cards. ) In other cases please contact our customer support team on 0203 794 5365

What is CVV number on my credit card?

The CVV Number ("Card Verification Value") on your credit card or debit card is a 3 digit number on VISA, MasterCard and Discover branded credit and debit cards. On your American Express branded credit or debit card it is a 4 digit numeric code. The card holder is required to enter the code number at the time of the transaction to verify that the card is in their possession.

How do I know that my Payment is gone through?

After doing a successful payment you will be redirected to a confirmation page with a booking reference starting with “LQ”. You can either print it or can take a screen shot for your records. If for any reason you don’t get a confirmation page or you are still ensure then you can call our customer support team on 0203 794 5365

How do I get my e–ticket details?

Your e–ticket details will be send to your email address, which you have registered with us, when you made your reservation.

Can I change or cancel my tickets?

The ability to change or cancel your airline tickets is dependent on the type of ticket you purchased. Reservations are generally more flexible. Your options to change or cancel are dependent upon the airline's fare rules and restrictions (sector, class of booking, and time of cancellation). To know what’s applicable in your case, please contact our customer support team on 0203 794 5365. The most restrictive tickets are non-changeable also, to change these you would effectively cancel and rebook.